Consort Health
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    Frequently asked questions

    Everything you need to know about ordering, delivery, returns, and our wellness tools. Can't find an answer? Reach out and we'll help.

    Ordering & Shipping

    We run a Just-In-Time fulfillment model from Frederick, MD, so in-stock orders are typically prepared for dispatch the same or next business day. You'll receive tracking as soon as your order leaves our facility.

    Available shipping methods and any applicable costs are shown at checkout before you confirm your order.

    We serve customers across the United States. For facility or bulk deliveries outside our standard coverage, contact our team and we'll arrange logistics.

    Absolutely. Once your order ships you'll receive tracking details, and you can review order history any time from your account.

    Products & Quality

    Yes. Every brand in our catalog is vetted for quality and reliability. We stock diagnostics, compression, therapeutic, and recovery supplies from trusted manufacturers.

    Both. Individuals can shop the full catalog, and practices or facilities can set up bulk and standing supply arrangements.

    Yes — we offer Just-In-Time supply agreements for practices and facilities. Talk to our team about volume pricing and delivery schedules.

    Returns & Support

    Unopened, unused items in original packaging may generally be returned; certain sterile or single-use medical items are non-returnable for safety reasons. See our Terms of Service for full details, or contact support for help with a specific item.

    Call 888.408.1222, email questions@consortmedcare.com, or use our contact form. Support is available 24 hours a day, 7 days a week.

    Account & Billing

    You can browse and check out as a guest. Creating an account lets you track orders, save a wishlist, and check out faster next time.

    We accept major credit and debit cards. All available options are shown securely at checkout.

    Yes. We use encrypted connections and CSRF-protected forms, and we handle your data in line with our Privacy Policy.

    Wellness Tools

    No. Our wellness calculators are educational screening tools that use standard formulas (e.g. BMI, Mifflin–St Jeor, U.S. Navy body fat). They are not a diagnosis and don't replace professional medical advice — always consult a qualified clinician for health decisions.

    No. Every calculation runs entirely in your browser. Nothing you enter is sent to our servers or saved.

    BMI with a live body figure, daily calories & BMR, body fat & ideal weight, hydration, and heart-rate training zones. Explore them all on the Wellness Tools page.

    Still have questions?

    We're here 24/7

    Our team is happy to help with products, orders, or facility supply agreements.